Scaling a premium pet-boarding business with edge-native automation
Madagascar Pet Hotel is our flagship production deployment. The client needed everything at once, a fast bilingual website, a dashboard to manage bookings, and an AI agent to handle customer inquiries around the clock. We built it in one engagement, for a fixed price, on infrastructure included in a single subscription, and you can open it live today.
Sub-50ms
Edge response
$700-$2,400
Equivalent stack avoided/mo
330+
Edge locations
24/7
AI support
under 10 seconds
Content-to-live
2026
Live in production
The challenge
Prior to the Velox implementation, Madagascar Pet Hotel had been operating successfully, growing through word-of-mouth and social media. However, their digital infrastructure was holding them back. They had no centralized website, relied on manual WhatsApp messaging for every booking inquiry, and managed reservations through disparate spreadsheets.
- Booking inquiries came in through WhatsApp DMs, manually tracked in a group chat
- No website, or a basic one that didn't reflect the quality of the actual service
- Every customer question at night went unanswered until morning
- Staff changes required calling the developer for even simple content updates
- No formal booking records, no digital audit trail
- Zero compliance with Mexico's LFPDPPP data protection law
What the market offered them
Pet-industry booking SaaS
Vendor lock-in, per-seat fees, no compliance tooling
Self-hosted CMS platform
Constant updates, plugin conflicts, slow
DIY website builder
Generic templates, slow load times, no staff roles, no AI
Third-party AI chatbot platform
Per-resolution pricing, not trained on your data
Headless CMS platform
Requires developer to configure
Four systems, one engagement.
Public Website
Global edge network · bilingual · Core Web Vitals passing (desktop) · 330+ locations
What was built
- Full bilingual site, Spanish primary, English secondary
- Online booking form with email notifications
- Services, pricing, gallery, policies
- Structured data markup for local SEO
- Open Graph + social sharing cards
- Sitemap, robots.txt, canonical URLs
- Mobile-first, Core Web Vitals passing (desktop)
How it performs
Performance proof
Staff Admin Dashboard
5 access roles · full action audit trail · instant publishing · enterprise auth
What was built
- CMS: edit any website content without code
- Changes go live on the website in under 10 seconds
- Booking management, view, filter, export
- 5-tier staff roles (Owner to Viewer)
- Per-action permission control, granular, page-level overrides
- Full action audit log, one entry per action, attributed to a person
- Analytics dashboard with booking trends
- AI chatbot knowledge base management
Security model
Staff role hierarchy
AI Customer Support Chatbot
Multi-model AI · web chat (WhatsApp on request) · 24/7 · $0.01/conversation
What was built
- Web chat widget, embeds on any page
- WhatsApp integration available on request (Meta Cloud API)
- Trained on real business content (services, pricing, FAQs)
- Responds in seconds, 24/7
- Escalates gracefully to human staff
- Conversation summaries for staff context
- Admin manages knowledge base, no developer
- Analytics: messages, costs, escalations
How it handles your customers
Customer asks a question
Knowledge base searched in under 500ms; understands meaning, not just keywords.
Answer in about 1.2 seconds
Personalized to your services and pricing, in the customer's language.
Never goes silent
A primary model, a fallback model, and a deterministic safety net in sequence, with automatic failover if a provider is down.
Escalates when it matters
Urgency, complexity, or 3 failed attempts hands off with the full conversation history.
Cost comparison
A premium commercial AI helpdesk tier is roughly 100× more expensive per conversation.
Email Delivery System
Instant delivery · booking confirmations · GDPR-compliant · async queue
What was built
- Booking confirmation emails to customers
- Staff notification on every new booking
- ARCO privacy rights request processing
- Legal notice email with 20-business-day deadline
- Async queue, never blocks the booking response
- Full email audit log with delivery tracking
- End-to-end delivery tracking, every email logged with status
Infrastructure, all included
Edge compute (global)
Serverless, scales automatically
Database storage
Managed, with generous headroom
Session & cache layer
Edge-cached for instant responses
Async email queue
Never blocks a booking response
Email delivery
Authenticated (SPF/DKIM), tracked
No separate infrastructure invoice, it's bundled into the subscription.
From kick-off to production
in a single engagement.
Week 3-5
Core Development
- Public website build
- Admin dashboard foundation
- Database schema & migrations
- Authentication setup
Week 9-10
Review & Launch
- 2-cycle review process
- Staff walkthrough (15 min)
- DNS migration
- Production deployment
Week 1-2
Discovery & Design
Week 3-5
Core Development
Week 6-8
AI & Integrations
Week 9-10
Review & Launch
Book a 30-minute discovery call.
We look at your current setup, walk you through the live platform, and send a written quote within 48 hours. No obligations.
We reply within one business day. Available in English and Spanish.