Refund & Cancellation Policy
Last updated: July 26, 2026
1. How This Page Relates to Our Terms
This page summarizes our refund and cancellation policy in plain language. Our Terms & Service Agreement (see /terms) is the binding version; if the two ever read differently, the Terms page governs. Nothing here changes or waives anything in the Terms.
2. There Is No Setup or Onboarding Fee
There is nothing to refund here, because we do not charge one. No setup fee, no onboarding fee, no build fee. Before you sign anything we build a working demonstration on your own business at no cost, typically within 48 hours, so you are not paying to find out whether this fits. Data migration is priced and refunded separately, under the terms agreed in that one-time quote.
3. First 3 Months of Plan Fees
On monthly billing, the first 3 months of plan fees are paid upfront at signing and are non-refundable. That window funds your build: designing and building the site, configuring your CMS, importing your data, training your team and connecting your domain, work that happens whether or not you continue past month 3.
4. If Something We Built Breaks
For the first 3 months, any defect in what we built is fixed at our cost: our hours, the infrastructure and the redeploy. You are never invoiced for our bug, and it never eats into a support allowance. See the Build Warranty section of /terms for what that covers and what it does not.
5. Cancelling
You can cancel at any time. Because every plan runs on a 12-month minimum term, cancelling before that term ends carries an early-termination fee of 50% of the plan fees remaining on your term. Cancel a $149/mo plan in month 6 and 6 months remain ($894), so the fee is $447. See /terms for the exact wording. We will never charge more than what your remaining term specifies, and no fee applies if you are cancelling because we failed to deliver the service.
6. Add-On Modules
Flat-price add-on modules (bookings, analytics, customer accounts and similar) sit outside the 12-month plan term. Add or cancel them at any time; billing for a cancelled module stops at your next billing date. Tailored engagements (AI chatbot builds, custom integrations and similar) are scoped and quoted individually, and their refund terms are agreed in writing as part of that quote.
7. Billing Errors & Duplicate Charges
If we charge you in error, a duplicate charge, a wrong amount, or a charge after you have properly cancelled, tell us and we will correct it and refund the erroneous amount. No exceptions, and no early-termination fee applies to a billing mistake on our part.
8. How to Request a Cancellation or Refund
Message us on WhatsApp or email contact@velox.dev with your account details. We aim to confirm cancellations and process any refund owed within a few business days, and your data is exported to you in standard formats before we close the account.
9. Changes to This Policy
We may update this policy as our practices evolve. Material changes will be reflected here with an updated date at the top of this page.